Merlthepublicist's Blog

October 6, 2009

Simple ways of doing Word Of Mouth Marketing……

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Word of Mouth Marketing

As an individual, I am pretty vocal about my views. I make sure, I  share my likes and dislikes about various things with my family and friends and within my circle of influence. My personal opinions could be biased but are based on my personal experiences and hence carry my personal conviction, which is why people who value my opinion pay heed to my advice.

I guess its the same with many of you as well. Our experiences help us form impressions and our impressions form the base of our beliefs and convictions. Before the social media revolution, we used to heavily rely on the experience and opinions of experts, news journalists and other information providers, but today with blogging and social networks becoming an important part of our lives, each one of us can claim to be an expert in our own right.

Your blog on your wonderful experience buying a television set online can send many of your friends hunting for a great deal on the same online store. They go to the store because they believe your word, you on the other hand have unknowingly lent your personal credibility to the online store by sharing your buying experience with your friends.  This is the power of word of mouth marketing or WOMM. No advertisement, no PR effort by this online store can ever match the extent of leverage they got from you – a real customer advocating his shopping experience.

WOMM why it works

WOMM why it works.....

Today companies are slowly realizing the immense power of this age old marketing tool. Surprisingly it still works and much better as social media makes it possible to increase the reach of your credible word to a larger audience or circle of influence.

Implementing WOMM as part of your company’s marketing and PR strategy is important since it is one of the most effective, simple and cheap marketing solutions currently available.  To begin with, you need to take care of two things – firstly, ensure your product or service offering delivers what it promises and secondly, you have adequately empowered your satisfied customers with  some simple tools which enable them to  easily share their experiences with others.

WOMM tool is  most useful for start-ups and companies who have a shoe-string budget for marketing their products. I recently came across a blog post by Vijay Pullur, President of SocialTwist the makers of the social media sharing widget called Tell-a-Friend on The post talks in detail about how in a very simple and easy way you can build visibility for your product or service through word of mouth marketing. For those Marketing and PR professionals who are planning to add WOMM to their service portfolio, its a good read.

As for me, the more I learn about how effective WOMM is , the more I am convinced – maybe you don’t need loads of money or need to own the best advertising real estate to ensure, a lot of people talk about you and your brand. Maybe its just about giving that terrific user experience to everyone who visits your site, who buys or uses your products or service………so that they just cant stop telling their friends how great your offerings are.

Maybe its not so much about getting your money’s worth but giving their money’s worth.


September 19, 2009

Every voice on the Internet will matter – S/he will matter!

The concept of micro marketing is fast changing the way we market our products and services on the Internet. Like, the advent of Web 2.0 technology led to the growth of social media in a big way; similarly, micro marketing has the potential to make every person using the internet an important link in a company’s marketing and Public Relation strategy.

You will Matter!!


Well known marketing blogger Greg Verdino discusses this concept in detail in his upcoming book named microMarketing:A breakthrough approach to building brands by thinking and acting small. In the book he speaks of how “A media revolution is underway, fueled by a micro-content phenomenon that is shifting the balance of power from mass communications to masses of communicators. This shift plays out daily on blogs, Twitter, Facebook, Ustream and other social sites.  It’s in the notion that an otherwise normal individual can use social media and low-end technology to become a micro-celebrity with a significant following.”

In the changing world of Internet, opinions and views which were never considered that significant in the past will soon become the most important aspect of generating buzz. Every sound, every noise online about your product would matter. Imagine the immense power the consumer would enjoy; in his own right he could make or break a company’s reputation. News travels fast on the Internet and bad news faster, hopefully companies will take customer relations a little more seriously, more than selling their wares, they would be forced to focus on how happy a customer is with their product or service, because one negative comment on the Internet and they will feel the heat. Companies will feel like living in glass houses where even one stone could damage their image.

Micro marketing is a wise tactic to counter the negative aspects of the growing influence of the masses and every PR and marketing professional should consider making it an important part of their overall publicity strategy for any client.

The concept in itself talks about taking the masses into account when promoting a product or service online. Mobilize the masses and you will ensure the bigger and more influential voices in the social sphere sit up and listen. Keep the masses happy and they will ensure your success, by believing in your product/service, showing solidarity and heartily promoting to other like minded people. Recognize their efforts and they will stand by you for life.

Micro marketing is about reaching out to that one insignificant individual and answering his queries, meeting his needs and in turn winning his trust and the trust of his social network. Micro marketing is the technique of using the word of mouth and word of trust to promote anything.

Every tweet, every status update and every blog post is a reminder of this growing force of micro marketers.  Maybe its all for a larger good, in the time to come hopefully we can all look forward to better services, better products and more concerned and responsible businesses and overall a better world, where every voice matters and has the power to make a difference.

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